Help Center
How can we help?
Guides for using LutraPets Pantry — pick a topic below, or reach out directly if you're stuck.
Getting Started
Signing in, roles, and finding your way around.
7 articles
Logging a Visit
The core day-to-day workflow — finding a client and recording what they received.
5 articles
Managing Clients
Adding, editing, and organizing the people you serve.
6 articles
Daily Activity & Reports
Seeing what happened, for one day or over time.
3 articles
Partner Orgs
Tracking bulk food redistribution to other nonprofits.
3 articles
Inventory
Tracking stock on hand. Pro plan only.
3 articles
Emailing Clients
Thank-you notes, custom templates, and scheduled reports.
3 articles
Settings & Administration
For admins — configuring how your org's Pantry works.
3 articles
Plans & Billing
What's on Lite vs. Pro, and how to upgrade.
2 articles
Still stuck?
Sign in to your organization's Pantry account and submit a help ticket — it goes straight to our team along with the page you were on, so we can help faster.
Sign in to submit a ticketOr email info@lutrapets.com directly.