Getting Started

Go to your organization's Pantry address (yourorg.pantry.lutrapets.com) and sign in with the email and password your admin set up for you. If you don't have an account yet, you'll need an invite first — see the next question.

Click the link in the invite email. It'll take you to a page where you set your password and finish setting up your account, then drop you into the app. Invite links are single-use and expire after a while — if yours doesn't work, ask your admin to send a new one.

Invite links only work once. If someone already clicked it (even by accident) or it's been too long, ask your admin to resend the invite from Settings → Users, which generates a fresh link.

Your organization's LutraPets account has Pantry turned off. This isn't something you can fix yourself — reach out to your admin or LutraPets support.

There are three roles. Volunteers can search for clients, log visits, and view (not edit) client profiles. Staff can additionally edit clients and visits, print QR ID cards, email clients, and use the Map. Admins get Reports, Daily Activity, and all of Settings, plus the ability to delete records.

Go to /account while signed in — it'll show "Signed in as [your email]" with a form to set a new password.

The dashboard shows your organization's visit activity for the current week, month, and quarter the moment you sign in — no report to run. Admins also have a separate Daily Activity page for a minute-by-minute log of just today.